Support

Current customers click here to download your free upgrade to ESET NOD32 Antivirus v3.0 which installs over your existing version using the same username and password. To learn more about ESET NOD32 Antivirus Version 3.0 click here.

Please note ESET NOD32 Antivirus v3.0 is for computers running Microsoft Windows 2000 Professional, XP and Vista. If you have an older version of Microsoft Windows, you are fully protected by ESET NOD32 v2.7 for the duration of your license.

Expired License:
Click on the Purchase Tab and select either New License or Renewal and follow the prompts.
Licenses expired for more than 30 days cannot be renewed!

Problem entering your User Name and Password:
Forward the original License we emailed to you, to our support team. We will check your User Name and Password for validity and email you further instructions.

ESET NOD32 Antivirus is so advanced and easy to use you may never need to contact Customer Care, but in case you do have a question ESET's world-class Customer Care is ready to assist you.

Common questions are answered in Eset's FAQs (Frequently Asked Questions).

You can also use the  NOD32 Support Forum. The NOD32 Support Forum (hosted by Wilders Security) is monitored by ESET staff and highly skilled volunteers all year round.

These online resources are available twenty-four hours a day, seven days a week.

Email Support
Please refer to the Username and Password Issues section before emailing support!

When emailing our support team, briefly describe your issue and provide the following:
1. First Name
2. Last Name
3. NOD32 User Name - this begins with AV- or EAV-

Your User Name can be found in the NOD32 Control Center>Update>Setup and also in the License we emailed you when you purchased or renewed NOD32.

Telephone Support: 07 5597 4449
Please refer to the Username and Password Issues section before phoning support!

Licensed NOD32 users can call for phone support between 9:00am and 4:00pm Queensland time, Monday to Friday (public holidays excepted).